Personal information collected.
Sara Eden collects, stores and processes personal data given by its clients, past clients and potential clients.
- Contact information – Name, address, email, phone and mobile.
- Gender, age, height, marital status, children etc.
- Client photographs.
- Client ID.
- Nationality, ethnicity, religion.
- Work and relationship history.
- Preferences, interests and matching requirements.
- Client contract.
- Financial information.
- IP Address.
- Any other information including data relevant to customer surveys and/or offers.
We may also use the health, political and religious data that you give us with your permission in the matching process.
You may request the deletion of your personal data at any time by contacting us.
We understand your rights
Sara Eden clients have the following rights:
- Clients have the right to access their data. It should be noted however, this does not apply where it includes data of a third party, for example feedback received from a match.
- Clients have the right to have their data erased. This will only apply in relation to their own account and will not include feedback from a third party.
- Clients have the right to have inaccurate personal data rectified.
- Clients have the right to request restriction or suppression of their personal data.
- Clients have the right of data portability in relation to images or digital content which they have supplied to Sara Eden.
How we manage client data information
We require this information in order to understand a client’s needs and provide you with a better service and in particular for the following reasons:
- Provide you with the dating/matchmaking service and to fulfil the contract between yourself and Sara Eden.
- Internal record keeping
- We may use this information to improve our products and services.
- We may periodically send promotional emails about new products, special offers and other information we think you may find interesting or useful using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
- For legitimate business purposes for internal business analysis.
- With regard to employees, for reasons of statutory data retention in terms of your employment records as required by law.
How long your personal date will be kept
Your personal data will be retained only for as long as necessary to fulfil the purposes for which we collected it and in relation to certain data, for example, relating to the services provided and billing transactions, for a period of approximately 7 years from the end of the contract. However, if there is continued contact with the client/potential client on an ongoing basis (a minimum of once every 2 years), the personal data will continue to be retained.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we put in place certain and suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. The Sara Eden offices are kept locked when unoccupied and hard copy documents are stored in locked cabinets.
- Our database is backed up daily and stored securely within the UK.
- All computers are password protected.
How and when we contact clients
SE clients currently in contract:
- SE will be in contact by phone, text, email, virtually, in writing and in person to enable us to fulfil clients’ contracts.
SE out of contract clients and potential clients:
- From time to time, SE will be in contact by phone, text, email, virtually or in writing.
- SE may be in contact if there is a potential match for them or to ask if they wish to start a new contract with SE, to check on the progress of a relationship or to check whether they would like to remain on the SE database.
How we lawfully process your data
SE uses Contract and Legitimate Interest as the basis for lawful processing of client data. In contract clients will have the information and data freely provided to allow fulfilment of the contract with SE.
Potential clients who have been in contact with SE but not yet joined and entered into a contract with SE will have the information and data freely provided by them and processed as necessary.
Legitimate Interest – in contract clients – lapsed clients and enquiries from potential clients:
In contract clients, lapsed clients or potential clients where they have submitted or had their details submitted to SE demonstrating their interest in SE to find a partner that is considered a legitimate interest. SE may contact that client/potential/lapsed client regarding updating their details, availability of or for a match, changes to memberships, products, services and promotional material.
How we delete client records
If requested by a client that their record be deleted from the SE database this will be done except in the following:
When complete deletion of client record from the database would also delete the record of matches with other SE clients, SE may decide that the entire client record should not be deleted. Client phone numbers, email and correspondence addresses will be deleted and the client’s name will be anonymised.
The entire deletion of a client record will be made on the authority of the Manager and Founder.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, we do not then have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement relevant to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless you have permitted us to do so or we are required by law to do so. We use your personal information to send you promotional information about third parties which we think you may find of interest.
You may request details of personal information which we hold about you under the Data Protection Act 2018 and General Data Protection Regulation. Clients do not have the right to other people’s data, or data that has been produced about them through either a meeting with them, analysis by SE or feedback from other clients they have been matched with. If you wish to receive a copy of the information we hold on you, please email Debbie Webb our Office Manager at firstname.lastname@example.org
If you believe that any of the information we are holding about you is incorrect or incomplete, please email us as soon as possible at email@example.com.We will then promptly correct any information found to be incorrect.
The GDPR also gives you the right to lodge a complaint with the supervisory authority, the Information Commissioner who may be contacted at https://ico.org.uk/concerns .
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulation.